Choosing The Right System

The decision to purchase any I.T. system – and then choosing the right one - will be one of the most important and significant business decisions you will make.

Don't ask vendors what they can do for you; instead, tell them what you
need.

Software Installation Advise
The right software system is supposed to make the running of your business easier. The proper program will help manage and greatly improve the cash flow, efficiency and productivity. Therefore it is important to know what you need when selecting software, so you can decide if it will work for you and your business.

Choosing a new application will have a wide ranging impact on your organisation
Bad software installations, cost over-runs and project failures are all too common. These are typically caused by either choosing the wrong system, or having the right system but ruining the implementation with poor project management. The trick is finding that perfect combination of a great system and a business partner willing to grow with, and support your operation.

Support
When looking at an I.T. vendor, it is a good idea to check how the implementation of the software is achieved, the training as well as the after care service. Remember, that the relationship between you and the provider will last at least 5 years and probably 10 or more... so it is crucial that all aspects are covered in depth.

Experienced I.T. buyers always consider the following when selecting systems:

Ongoing support

  1. What support resources are available?
  2. What is included with / excluded from ongoing support?

Ongoing Development / System Evolution

  1. Is the vendor committed to improving / enhancing the system?
  2. What is the track record of delivering change?
  3. Are updates / upgrades chargeable or part of support agreement?
  4. Is the vendor committed to my future and evolving with me?

Vendor Track Record

  1. How many installations overall?
  2. How many similar to yours?
  3. Number of years in market and market presence?

Technology Platform

  1. Modern software  development platform(s) used?
  2. Why are these selected/used?
  3. Is the technology relevant and modern (e.g. genuine Windows)?
  4. Will the technology evolve/improve over time (if it doesn’t the solution can hardly be expected to)?

References

  1. What do existing customers say about the system and support?
  2. What other options were considered and why were these eliminated?